<rss version="2.0" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:tristana="http://www.tristana.org">
  <channel>
    <tristana:self>http://www.it-toolkits.com/news/rss.xml</tristana:self>
    <title>IT-Toolkits.com</title>
    <description>The IT-ToolKits.com website is a resource site for Information Technology management. This site contains the tools that the CIO, CSO, and CFO can use for Sarbanes Oxley, Disaster Recovery, Security, Job Descriptions, IT Service  Management,  Change Control, Help Desk, Service Requests, SLAs - Service Level Agreements, and Metrics.</description>
    <link>http://www.it-toolkits.com</link>
    <language>en-US</language>
    <dc:creator>webmaster</dc:creator>
    <copyright>© 2008 - 2010 Janco Associates, Inc.  -- ALL RIGHTS RESERVED</copyright>
    <pubDate>Wed, 25 Aug 2010 15:55:09 -0600</pubDate>
    <image><link>http://www.it-toolkits.com/</link><url>http://www.it-toolkits.com/images/ITTK.gif</url><title>IT Toolkits</title></image>
    <item>
      <title>USB flash drives a major security risk</title>
      <description>&lt;SPAN id=intellitxt name="intellitxt"&gt;
&lt;P&gt;According to the Washington Post, a top Defense Department official is 
speaking publicly a successful, high-profile infiltration of a computer network 
belonging to the US military's Central Command.&lt;/P&gt;
&lt;P&gt;&lt;A title="Security Manual - Sarbanes-Oxley" 
href="http://www.it-toolkits.com/Security.htm"&gt;&lt;IMG border=0 
alt="Security Manual - Sarbanes-Oxley" vspace=3 align=right 
src="http://www.it-toolkits.com/images/Securitymanual.gif" 
longDesc="Security Manual Template - Sarbanes-Oxley"&gt;&lt;/A&gt;Deputy Defense 
Secretary William J. Lynn III describes the attack in an article to be published 
today in Foreign Affairs. The incident occurred in 2008 at a post in the middle 
east and was performed by means of a &lt;A 
href="http://www.it-toolkits.com/Security.htm"&gt;USB flash drive &lt;/A&gt;which 
installed malware. "That code spread undetected on both classified and 
unclassified systems, establishing what amounted to a digital beachhead, from 
which data could be transferred to servers under foreign control," according to 
Lynn. In 2008, the Los Angeles Times reported, citing anonymous Defense 
officials, that the incursion might have originated in Russia.&lt;/P&gt;
&lt;P&gt;"Operation Buckshot Yankee," which countered the attack, was a turning point 
for military &lt;A href="http://www.it-toolkits.com/Security.htm"&gt;computer 
security&lt;/A&gt;. Part of the response was a temporary ban on the use of flash 
drives in military computers. That ban has since been modified. The broad 
outlines of the attack have been reported over time, but the details had 
heretofore been kept secret.&lt;/P&gt;
&lt;P&gt;The Post suggests that Lynn's article is aimed in part at raising awareness 
of the problem and of DoD's actions in response, particularly "active defense" 
which seeks out intruders on the network. It is also an exercise in public 
lobbying for DoD to have a role in national cyberdefense. Current legislative 
proposals generally give the Department of Homeland Security primary 
responsibility.&lt;/P&gt;
&lt;P&gt;&lt;/P&gt;&lt;/SPAN&gt;</description>
      <link>http://www.it-toolkits.com/Security.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Wed, 25 Aug 2010 15:55:04 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:69271114-5C8F-4E16-A1B6-5282AB597166.40415.6606621412</guid>
      <category>security</category>
      <category>usb</category>
      <category>flash drive</category>
      <category>DOD</category>
      <category>risk</category>
    </item>
    <item>
      <title>IE continues to lose market share</title>
      <description>&lt;P align=center&gt;&lt;STRONG&gt;Microsoft Continues to Lose Browser&amp;nbsp; Market 
Share!!!&lt;BR&gt;Vista Dead In Its Tracks - Windows 7 Does Better?&lt;/STRONG&gt;&lt;/P&gt;
&lt;P align=center&gt;&lt;A title="Browser White Paper" 
href="http://it-toolkits.com/browser.htm"&gt;&lt;IMG border=0 hspace=10 
alt="Browser White Paper" vspace=3 align=middle 
src="http://it-toolkits.com/images/IE_Browser_Market_Share.png" 
longDesc="Browser White Paper"&gt;&lt;/A&gt;&lt;/P&gt;
&lt;P align=center&gt;&lt;A 
href="http://www.it-toolkits.com/session/add_product.aspx?catalog=71"&gt;&amp;nbsp;&lt;IMG 
border=0 alt="" src="http://it-toolkits.com/images/buttons/Order.gif" width=94 
height=22&gt;&lt;/A&gt;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp;&amp;nbsp; &lt;A 
href="http://www.it-toolkits.com/Register_browser.asp"&gt;&lt;IMG border=0 alt="" 
src="http://it-toolkits.com/images/buttons/DownloadSelectedPages.gif" width=194 
height=22&gt;&lt;/A&gt;&lt;/P&gt;
&lt;P align=left&gt;The summary findings in Janco's Browser and OS Market Share White 
Paper are:&lt;/P&gt;
&lt;UL&gt;
  &lt;LI&gt;Firefox challenged Microsoft as no other competitor has done in quite some 
  time but Microsoft seems to have addressed this&lt;/LI&gt;
  &lt;LI&gt;The SmartPhone market has taken off and users no longer have to depend on 
  a PC to access the Internet&lt;/LI&gt;
  &lt;LI&gt;Users are staying current with the latest versions of IE, and Firefox via 
  the automatic update feature.&lt;/LI&gt;
  &lt;LI&gt;Googles Chrome is disappointing and has captured only a little over 5% of 
  the browser market since its introduction.&lt;/LI&gt;
  &lt;LI&gt;Internet Explorers market share continues to fall.&lt;/LI&gt;
  &lt;LI&gt;Attacks on browsers are moving many users to the automatic update feature 
  to get the latest versions of the browsers.&lt;/LI&gt;
  &lt;LI&gt;The door was open for Google with both Desktop and Chrome  it is not 
  clear that the current offering by Microsofts competitors can do more damage 
  to Microsoft browser market share.&amp;nbsp; However Microsoft must address the 
  SmartPhone market to maintain its leadership position.&lt;/LI&gt;&lt;/UL&gt;
&lt;P align=center&gt;&amp;nbsp;&lt;/P&gt;</description>
      <link>http://it-toolkits.com/browser.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Wed, 18 Aug 2010 09:44:17 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:59B9C881-BE37-4917-8091-09A711091FC0.40408.4028078356</guid>
      <category>browser</category>
      <category>Firefox</category>
      <category>market share</category>
      <category>IE</category>
      <category>Mozilla</category>
      <category>Microsoft</category>
      <category>Google</category>
      <category>Chrome</category>
      <category>Desktop</category>
    </item>
    <item>
      <title>Blackberry under attack again...</title>
      <description>&lt;P&gt;India's government is the latest in a long list of national governments that 
have recently threatened to shut down BlackBerry services over &lt;A 
href="http://www.it-toolkits.com/Security.htm"&gt;security&lt;/A&gt; issues. The United 
Arab Emirates has said it will halt Blackberry Messenger, e-mail, and Web 
browsing starting October 11. Indonesia and Saudi Arabia also threatened to 
block BlackBerry Messenger service. Saudi Arabia reached a deal with RIM over 
the weekend, and a ban that was to go into effect starting Monday was 
lifted.&lt;/P&gt;
&lt;P&gt;Meanwhile, countries in Europe, such as Germany, are also putting pressure on 
RIM to loosen its security enough so that communications can be monitored. The 
German government has urged staffers not to use the BlackBerry, and several 
ministries have banned them, Reuters reported. And last week, the European 
Commission rejected the BlackBerry as a handset for its employees, opting 
instead for Apple's iPhone and HTC smartphones.&lt;/P&gt;
&lt;P&gt;India's decision followed a meeting that Home Secretary G.K. Pillai had with 
officials from India's Department of Telecommunications as well as other federal 
security agencies, according to Reuters.&lt;/P&gt;
&lt;P&gt;Governments say the BlackBerry's tight security is a concern as they try to 
combat terrorist attacks and other illegal activities. India, for instance, is 
trying to keep a lid on fighting by insurgents in Kashmir as well as potential 
threats from Pakistani militants.&lt;/P&gt;
&lt;P&gt;&lt;A title="Security Manual - Sarbanes-Oxley" 
href="http://www.it-toolkits.com/Security.htm"&gt;&lt;IMG border=0 
alt="Security Manual - Sarbanes-Oxley" vspace=3 align=right 
src="http://www.it-toolkits.com/images/Security.gif" width=85 
longDesc="Security Manual Template - Sarbanes-Oxley" height=110&gt;&lt;/A&gt;Of RIM's 46 
million users worldwide, about 1.1 million are in India. India is among the 
fastest-growing markets for the BlackBerry. This is an important factor given 
that the North American market, RIM's stronghold, is becoming saturated. RIM and 
other phone makers need to look to developing countries, such as India and 
nations in the Middle East, for growth.&lt;/P&gt;
&lt;P&gt;If RIM is unable to satisfy India's security demands, the services that would 
be shut down are the BlackBerry e-mail service and instant messaging. 
&lt;/P&gt;</description>
      <link>http://www.it-toolkits.com/Security.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Fri, 13 Aug 2010 12:39:19 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:DB1DE033-7C9C-44D9-ABD6-E5FACC732C48.40403.5259432407</guid>
      <category>Blackberry</category>
      <category>security</category>
      <category>messenger</category>
      <category>India</category>
      <category>Germany</category>
    </item>
    <item>
      <title>IT infrastructure is complex</title>
      <description>&lt;P&gt;&lt;A href="http://it-toolkits.com/it_infrastructure.html"&gt;&lt;IMG border=0 
alt="IT Infrastructure Strategy Charter ISO" vspace=3 align=right 
src="http://it-toolkits.com/images/IT_Infrastructure_Strategy_Charter.gif" 
width=91 height=117&gt;&lt;/A&gt;Todays IT infrastructure is complex. The number of IT 
assets in the infrastructure that an enterprise level organisation must manage 
can be overwhelming - different platforms, devices, servers, applications 
databases and more. And the sheer volume of activity that occurs in this 
infrastructure is almost too large to imagine. Many organisations have 
technology located in different places around the world. In the retail and 
hospitality industries for example, these organizations have corporate data 
centers plus thousands of tills and point of sale (POS) devices in stores and 
hotels that introduce potential risk.&lt;/P&gt;
&lt;P&gt;In addition, to drive down costs, organisations have turned to potential 
cost-savings technology such as virtualisation. But such actions introduce new 
complications. Virtualisation may provide cost-savings, but managing these 
highly dynamic virtual machines introduces a new layer of risk and requires 
greater visibility into the activities on these systems.&lt;/P&gt;</description>
      <link>http://it-toolkits.com/it_infrastructure.html</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Sat, 07 Aug 2010 12:57:37 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:9CC85EED-E5B5-4C05-A83A-6A10B48D2DD9.40397.5386851273</guid>
      <category>infrastructure</category>
      <category>disaster planning</category>
      <category>business continuity</category>
      <category>security</category>
    </item>
    <item>
      <title>Security infrastructure definition key to productivity</title>
      <description>&lt;P&gt;Complex &lt;A href="http://www.it-toolkits.com/Security.htm"&gt;security policies 
&lt;/A&gt;can be difficult for employees to follow, it is unrealistic to leave 
security in the hands of mobile employees. An effective enterprise security &lt;A 
title="Security Manual - Sarbanes-Oxley" 
href="http://www.it-toolkits.com/Security.htm"&gt;&lt;IMG border=0 
alt="Security Manual - Sarbanes-Oxley" vspace=3 align=right 
src="http://www.it-toolkits.com/images/Security.gif" width=85 
longDesc="Security Manual Template - Sarbanes-Oxley" height=110&gt;&lt;/A&gt;plan should 
provide for simple, automated, scalable, and comprehensive ways to protect IT 
investments and maintain worker productivity. Organizations must approach 
security from a comprehensive perspective that ranges from the desktop to the 
data center, following best practices to help ensure that the plan protects both 
physical assets and data. A good strategy for mobile security is based on:&lt;/P&gt;
&lt;UL&gt;
  &lt;LI&gt;&lt;STRONG&gt;&lt;U&gt;Protect systems&lt;/U&gt;&lt;/STRONG&gt;: Asset tags can help simplify 
  asset management by identifying individual devices. When used in conjunction 
  with server-side asset management toolssoftware, these tags can give IT 
  organizations the ability to monitor internal system components. In addition, 
  dedicated security locks can help prevent theft. Visual deterrent labels and 
  company logos offer an additional layer of protection against common theft 
  because they can prevent an easy resale.&lt;/LI&gt;
  &lt;LI&gt;&lt;STRONG&gt;&lt;U&gt;Protect data&lt;/U&gt;&lt;/STRONG&gt;: When physical protection fails and a 
  mobile device is lost, stolen, or damaged, it is critical that organizations 
  retain the ability to protect sensitive enterprise data on the system. Data 
  protection is linked to efficient access management. If authentication is not 
  well managed, data protection can be difficult - especially if it is not 
  centrally controlled. With a central security management solution a 
  server-side application that interacts with the client-side software for 
  central management IT departments can maintain control over key client 
  security features and link them back.&lt;/LI&gt;
  &lt;LI&gt;&lt;STRONG&gt;&lt;U&gt;Prevent unauthorized access&lt;/U&gt;&lt;/STRONG&gt;: Security policies 
  must strike the correct balance between providing the right people with access 
  to the right level of information and blocking access for improper users. 
  Authentication is key to enabling secure data access because it focuses on 
  identifying the user. Authentication methods can include smart cards with PIN 
  access, contactless cards, or unique biometric verifiers such as Federal 
  Information Processing Standards (FIPS) - certified embedded fingerprint 
  readers. Multi-factor authentication is the combination of these technologies 
  into one strong authentication process, whereby any end user may be asked for 
  more than one form of authentication.&lt;/LI&gt;
  &lt;LI&gt;&lt;STRONG&gt;&lt;U&gt;Prevent malicious attacks&lt;/U&gt;&lt;/STRONG&gt;: Network security should 
  focuses on antivirus deployment and securityappliances, targeting three lines 
  of&lt;BR&gt;defense: endpoint protection, which relies on software designed to 
  safeguard mobile devices; network traffic monitoring, which uses appliances to 
  watch for unusual data traffic patterns on enterprise networks; and Internet 
  gateway appliances, which serve as filters and firewalls that selectively 
  identify and block potentially dangerous data.&lt;/LI&gt;&lt;/UL&gt;</description>
      <link>http://www.it-toolkits.com/Security.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Sat, 31 Jul 2010 16:20:21 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:BD4E37EB-A983-45B6-A70C-666883B4041B.40390.6785297222</guid>
      <category>security</category>
      <category>data breach</category>
      <category>compliance</category>
      <category>infrastructure</category>
    </item>
    <item>
      <title>Government employees continue to breach privacy of individuals</title>
      <description>&lt;P&gt;According to Gazette.net, a Maryland Department of Human Resources employee 
has been fired for posting about 3,000 names, &lt;A 
href="http://it-toolkits.com/Security.htm"&gt;Social Security numbers &lt;/A&gt;and other 
personal information on his personal website.&lt;/P&gt;
&lt;P&gt;The information, which belonged to department clients who use food stamps, 
housing programs and other social services provided by the state, had been 
posted on the employee's website since April 27. The site has since been removed 
and there is no indication that the information has been misused.&lt;/P&gt;
&lt;P&gt;The Baltimore Sun reports that&amp;nbsp;a DHR spokeswoman, says it is unclear why 
he used the data in an unauthorized way.&lt;/P&gt;
&lt;P&gt;The incident is still under investigation and no decision has been made yet 
about whether criminal charges will be filed.&lt;/P&gt;</description>
      <link>http://it-toolkits.com/Security.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Mon, 26 Jul 2010 11:02:41 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:EE2E6A77-A49D-4A3D-B76B-AB3A58D3F0FA.40385.4583392824</guid>
      <category>security</category>
      <category>social security number</category>
      <category>data breach</category>
      <category>government employees</category>
    </item>
    <item>
      <title>Record Management Needs to Include Email</title>
      <description>&lt;P&gt;As the importance of IT, the Internet, SmartPhones, and email has grown, its 
legal status has changed with far-reaching consequences. A variety of laws and 
regulations have been extended to cover all &lt;A 
href="http://www.it-toolkits.com/recordretentiondestruction.html"&gt;business 
records&lt;/A&gt;, including email and all communications in both public and private 
sectors. Sarbanes-Oxley (SOX) and other mandates requirements touch almost every 
facet of paper and electronic data.&lt;/P&gt;
&lt;P&gt;Among other provisions, SOX requires companies to maintain all audit or 
review work papers for at least five years. For registered public accounting 
firms, the period is at least seven years. Penalties for noncompliance include 
severe fines and even imprisonment, and intentionally altering or destroying 
records can bring even more serious consequences.&lt;/P&gt;
&lt;P&gt;Consider that most work papers and records are created as emails and may 
never exist in physical form. An email can be deleted in violation of SOX at the 
click of a mouse. Key considerations for ensuring your company meets SOX 
record-keeping requirements include:&lt;/P&gt;
&lt;UL&gt;
  &lt;LI&gt;Can employees reliably distinguish ordinary emails from protected business 
  records?&lt;/LI&gt;
  &lt;LI&gt;Are you be certain that employees are&amp;nbsp; storing the protected emails 
  for the required time period?&lt;/LI&gt;
  &lt;LI&gt;Is there a process in place for storing physical copies of every protected 
  business records and emails? &lt;/LI&gt;
  &lt;LI&gt;Are&amp;nbsp; you certain that no one is hacking into your email system and 
  maliciously changing records?&lt;/LI&gt;&lt;/UL&gt;</description>
      <link>http://www.it-toolkits.com/recordretentiondestruction.html</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Sat, 24 Jul 2010 13:29:56 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:94EA3722-952E-4C75-A87E-9832E5EB7A8A.40287.3846807407</guid>
      <category>record management</category>
      <category>email</category>
      <category>sox</category>
      <category>mandated</category>
    </item>
    <item>
      <title>Wi-Fi needs to be secure</title>
      <description>&lt;P&gt;&lt;A title="Security Manual - Sarbanes-Oxley" 
href="http://it-toolkits.com/Security.htm"&gt;&lt;IMG border=0 
alt="Security Manual - &amp;#13;&amp;#10;Sarbanes-Oxley" vspace=3 align=right 
src="http://it-toolkits.com/images/Security.gif" 
longDesc="Security Manual Template - Sarbanes-Oxley"&gt;&lt;/A&gt;You can &lt;A 
href="http://it-toolkits.com/Security.htm"&gt;secure &lt;/A&gt;your wireless network in 
little time with these 5 simple rules:&lt;/P&gt;
&lt;UL&gt;
  &lt;LI&gt;Secure your access point administration interface: The default passwords 
  of most standard devices are already known to most hackers. So, when you set 
  up your router through the web interface, change the default password and 
  write it down somewhere safe. &lt;/LI&gt;
  &lt;LI&gt;Stop broadcasting your SSID: Your wireless router continuously transmits 
  your SSID (Service Set Identifier). While this is useful in an office where 
  many people are going to connect to your network, at home this is certainly 
  not needed. Turn SSID transmission off as soon as you can. Wireless LAN 
  "sniffers" will still be able to detect your network, but other than that, 
  your network will mostly be shrouded from outsiders. &lt;/LI&gt;
  &lt;LI&gt;Use MAC address filtering: Turn on MAC address filtering on your wireless 
  router configuration utility. By doing so, you can add the MAC addresses of 
  all of your networking devices to the address pool of the router. This way, no 
  one outside your home network will be able to access your network. &lt;/LI&gt;
  &lt;LI&gt;Reduce the power of transmission: Reduce the power of your wireless 
  transmitter to such a degree that the signal does not reach outside your 
  faciltiy or home. This will keep most outsiders at bay. &lt;/LI&gt;
  &lt;LI&gt;Disable remote administration tool: Your remote administration utility is 
  seldom used. So, keeping it on exposes your network to outsiders. Turn it off 
  for enhance your network security.&lt;/LI&gt;&lt;/UL&gt;</description>
      <link>http://it-toolkits.com/Security.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Tue, 13 Jul 2010 00:28:12 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:3098BD86-B5A0-413B-9375-D36E4504FDBB.40372.0175592708</guid>
      <category>security</category>
      <category>wi-fi</category>
      <category>pda</category>
    </item>
    <item>
      <title>Feds to spend billion on cybersecurity research</title>
      <description>&lt;P&gt;As the Obama administration and Congress propose various measures to improve 
the nations cybersecurity, the Office of the Director of National Intelligence 
is planning to spend "multiple billions of dollars" on cybersecurity 
research.&lt;/P&gt;
&lt;P&gt;The&amp;nbsp;deputy director of national intelligence for acquisition and 
technology, said at a recent &lt;A 
href="http://it-toolkits.com/Security.htm"&gt;cybersecurity&lt;/A&gt; summit sponsored by 
Defense Daily that her office, together with the White House Office of Science 
and Technology, will be sponsoring "innovative" research addressing three areas, 
the Washington Post reported:&lt;/P&gt;
&lt;UL&gt;
  &lt;LI&gt;Multiple &lt;A href="http://it-toolkits.com/Security.htm"&gt;security&lt;/A&gt; levels 
  for government and non-government organizations.&lt;/LI&gt;
  &lt;LI&gt;Security systems that change constantly to create moving targets for 
  hackers.&lt;/LI&gt;
  &lt;LI&gt;Methods to motivate individuals to improve their cybersecurity 
  practices.&lt;BR&gt;&lt;/LI&gt;&lt;/UL&gt;</description>
      <link>http://it-toolkits.com/Security.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Tue, 22 Jun 2010 22:56:43 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:EA59FE1C-C73F-4C03-8EA1-62F1FB01B835.40351.9543125116</guid>
      <category>security</category>
      <category>data breach</category>
      <category>Federal Government</category>
    </item>
    <item>
      <title>Disaster Recovery /  Business Continuity is Not the Place to Cut Costs</title>
      <description>&lt;P style="MARGIN: 6pt 0in" class=MsoNormal&gt;&lt;FONT size=2 face=Calibri&gt;In today's 
business environment, many enterprises are looking for way &lt;SPAN 
style="mso-spacerun: yes"&gt;&amp;nbsp;&lt;/SPAN&gt;to reduce their expenses by cutting 
overhead. Often this takes the form of reducing headcount, particularly in areas 
that are regarded as ancillary or non-core components of the 
enterprise.&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="MARGIN: 6pt 0in" class=MsoNormal&gt;&lt;FONT size=2 face=Calibri&gt;&lt;A 
href="http://www.it-toolkits.com/disasterplanning.htm"&gt;Disaster Recovery and 
Business Continuity &lt;/A&gt;often are placed in that category and, as a result, can 
be an early casualty of many cost-cutting programs. Whether it is an internal &lt;A 
href="http://www.it-toolkits.com/disasterplanning.htm"&gt;Disaster Recovery and 
Business Continuity &lt;SPAN style="mso-spacerun: yes"&gt;&amp;nbsp;&lt;/SPAN&gt;team &lt;/A&gt;losing 
staff members, or a part-time &lt;A 
href="http://www.it-toolkits.com/disasterplanning.htm"&gt;Disaster Recovery and 
Business Continuity manager&lt;/A&gt; with less time to spare from the day job, 
Disaster Recovery and Business Continuity programs can be neglected and will 
quickly become out of date and ineffective, particularly in a rapidly changing 
organization. As anyone who has ever had to manage a Disaster Recovery and 
Business Continuity event knows, there are few things more useless than an out 
of date &lt;A href="http://www.it-toolkits.com/disasterplanning.htm"&gt;Disaster 
Recovery and Business Continuity plan&lt;/A&gt;.&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="MARGIN: 6pt 0in" class=MsoNormal&gt;&lt;FONT size=2 face=Calibri&gt;Of course, 
it is hard to make a case for &lt;A 
href="http://www.it-toolkits.com/disasterplanning.htm"&gt;Disaster Recovery and 
Business Continuity &lt;/A&gt;at a time when core functions are under pressure, but 
maybe that is just when it should be on the radar even more than usual. With 
share prices shaky and credit hard to find, the last thing any organization 
needs right now is the damage to its reputation and credibility that could arise 
from failing to effectively manage a high profile disruptive 
incident.&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="MARGIN: 6pt 0in" class=MsoNormal&gt;&lt;FONT size=2 face=Calibri&gt;Arguably, 
during a recession companies are at their most vulnerable, which makes it the 
worst time to neglect anything, which contributes to resilience or reduces risk. 
However, if an organization is under financial pressure, how can it square the 
circle and achieve those reductions in overhead costs while still maintaining 
the effectiveness of its &lt;A 
href="http://www.it-toolkits.com/disasterplanning.htm"&gt;Disaster Recovery and 
Business Continuity program&lt;/A&gt;.&lt;/FONT&gt;&lt;/P&gt;</description>
      <link>http://www.it-toolkits.com/disasterplanning.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Fri, 18 Jun 2010 11:23:48 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2009:ABC57166-C4B9-4DD9-AF2A-8BA55F76621C.39918.471088125</guid>
      <category>Disaster Recovery</category>
      <category>Business Continuity</category>
      <category>Business</category>
      <category>Computers</category>
      <category>Productivity</category>
    </item>
    <item>
      <title>Disaster Planning and Server Consolidation</title>
      <description>&lt;SPAN 
style="FONT-FAMILY: 'Arial','sans-serif'; FONT-SIZE: 9pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA"&gt;&lt;A 
href="http://www.it-toolkits.com/it_infrastructure.html"&gt;&lt;IMG alt="" align=right 
src="http://www.it-toolkits.com/images/itisc.gif" width=85 height=110&gt;&lt;/A&gt;The 
cutting edge of virtualization technology may have set its sights on virtual 
PCs, unified network fabrics and other esoteric applications, but server 
consolidation remains &lt;IMG alt="Disaster Planning" align=left 
src="http://www.it-toolkits.com/images/drpcover01.gif"&gt;the primary driver for 
most data centers. In fact, only a handful of enterprises have begun the process 
of virtualizing their server farms, according to most recent surveys, although 
the pace is likely to pick up as energy costs and competitive pressures drive 
organizations to increase performance even while paring down their hardware 
infrastructures. But as those who have already taken the virtual plunge have no 
doubt realized, consolidating servers is not just a matter of powering up the 
virtualization layer and then pulling equipment out of racks. There is a long 
list of factors to consider with any centralization project and a wide range of 
land mines that need to be avoided to prevent service failures. One of the main 
concerns is the resiliency of remaining hardware.&lt;/SPAN&gt;</description>
      <link>http://www.it-toolkits.com/disasterplanning.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Thu, 10 Jun 2010 12:44:31 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2008:C235BB86-9812-40A3-8BF8-63703F61F80C.39522.6146895602</guid>
      <category>Disaster Recovery</category>
      <category>Business Continuity</category>
      <category>Business</category>
      <category>Computers</category>
      <category>Hardware</category>
      <category>Security</category>
    </item>
    <item>
      <title>NAS a good backup solution</title>
      <description>Remote offices present IT managers with a number of technical challenges. 
Traditionally, companies have relied on tape &lt;A 
href="http://e-janco.com/backuppolicy.html"&gt;backup&lt;/A&gt; solutions to backup data 
both at corporate headquarters as well as at remote offices. At one point in 
time, tape backup was the only viable option for backing up data. That's no 
longer the case. There are benefits of network-attached storage (NAS) hardware, 
a completely self-contained appliance that has a built-in power supply, an 
operating system, an easy-to-use management console, and network-accessible 
storage.</description>
      <link>http://www.it-toolkits.com/recordretentiondestruction.html</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Sun, 23 May 2010 14:25:21 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:3FFFC1E9-C391-4D23-AC76-24DCABCC5E9A.40321.5993035648</guid>
      <category>backup</category>
      <category>deduplication</category>
      <category>IT budgets</category>
      <category>CIO</category>
      <category>record management</category>
    </item>
    <item>
      <title>Federal cloud web site hacked</title>
      <description>&lt;P&gt;A Department of Treasury Web site hosted by a third party was&lt;A 
href="http://it-toolkits.com/Security.htm"&gt; hacked&amp;nbsp;&lt;/A&gt;for a short while 
redirecting visitors to a malicious site in Ukraine and later tracking IP 
addresses before the Department of Treasury took the site offline.&lt;/P&gt;
&lt;P&gt;The Department of Treasury did not identify the provider that hosted the 
Bureau of Engraving and Printing Web site, but did acknowledge in a statement 
that it "entered the &lt;A href="http://it-toolkits.com/Security.htm"&gt;cloud 
computing arena &lt;/A&gt;last year."&lt;/P&gt;
&lt;P&gt;The attack is bound to raise concerns about federal agencies' abilities to 
secure data hosted by third-party service providers. Security remains one of the 
biggest concerns in government circles as the Obama administration makes an 
aggressive push for federal agencies to begin adopting cloud computing services. 
The attack may also be used as a tool by legislators and policy makers to demand 
tighter security requirements. &lt;/P&gt;
&lt;P&gt;The main web site of the Treasury division that prints U.S. paper currency, 
the Bureau of Engraving and Printing presented would-be visitors with a 404 "not 
found" error at each of the four URLs that point to the page, bep.gov, 
bep.treas.gov, moneyfactory.gov, and moneyfactory.com. &lt;/P&gt;
&lt;P&gt;Cisco's ScanSafe tracked the attack to a Web site that attempts to exploit 
numerous vulnerabilities in Adobe Reader, Adobe Acrobat, Internet Explorer, 
Microsoft Office, Symantec AppStream, and other applications, and said that the 
malicious site has targeted sites hosted by Network Solutions and GoDaddy. 
&lt;/P&gt;</description>
      <link>http://it-toolkits.com/Security.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Wed, 12 May 2010 15:25:49 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:44E1BB52-9392-45A4-8E68-FEE2B4D79BC1.40310.6406536111</guid>
      <category>security</category>
      <category>data breach</category>
      <category>compliance</category>
      <category>federal government</category>
      <category>hack</category>
    </item>
    <item>
      <title>New York City Failed Bomb Highlights Disaster Planning Requirements</title>
      <description>&lt;P&gt;The failed Times Square Car bomb shows that there is now a new class of 
disaster that CIOs need to plan for.The infrastructure may be damaged, 
communications may be lost, and the building may not be intact. That highlights 
some things that a disaster plan needs to consider:&lt;/P&gt;
&lt;UL&gt;
  &lt;LI&gt;Have a communications plan that doesnt require the use of cell phones or 
  smartphones. &lt;/LI&gt;
  &lt;LI&gt;Have an alternate form of communications if necessary to save lives or 
  call for help. Your emergency coordinator should have at least one ham radio 
  operator on staff, with a radio available&amp;nbsp;- ham radio is often the only 
  reliable means of emergency communications in a real crisis.&lt;/LI&gt;
  &lt;LI&gt;Define a central assembly point thats located somewhere besides your 
  office. Pick a place inland, within 50 miles or so, where you can set up a 
  place for employees to check in. &lt;/LI&gt;
  &lt;LI&gt;Assume that some of your employees&amp;nbsp;will not&amp;nbsp;be able to make it 
  to the assembly point and have a plan to have their jobs filled until their 
  status is determined. &lt;/LI&gt;
  &lt;LI&gt;Validate your insurance carrier has you covered for such contingencies. 
  &lt;/LI&gt;&lt;/UL&gt;</description>
      <link>http://it-toolkits.com/disasterplanning.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Wed, 05 May 2010 13:27:23 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:FD55E1FB-AC12-4D70-B372-A919E88DDCBF.40303.5587426852</guid>
      <category>disaster recovery</category>
      <category>business continuity</category>
      <category>business</category>
      <category>computers</category>
    </item>
    <item>
      <title>Intel can not meet chip demand</title>
      <description>&lt;P&gt;As companies upgrade to &lt;A 
href="http://it-toolkits.com/it_infrastructure.html"&gt;Windows 7&lt;/A&gt; and replace 
older laptops there is a shortage of the latest Intel laptop PC Core i3 and Core 
i5 microprocessors.&lt;/P&gt;
&lt;P align=center&gt;&lt;IMG alt="" align=middle 
src="http://www.it-toolkits.com/images/intel.gif"&gt;&lt;/P&gt;
&lt;P&gt;The shortfall is in Intel's new laptop microprocessors codenamed Arrandale, 
including some Core i3 and Core i5 chips. The shortage has caused chip buyers to 
bid the price of the microprocessors up to a 20 percent premium over contract 
prices on the open market, according to U.S. chip distributor Converge. The 
shortage hit in March and will last throughout April, the company added in a 
monthly research report.&lt;/P&gt;</description>
      <link>http://it-toolkits.com/it_infrastructure.html</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Fri, 23 Apr 2010 09:25:07 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:EDA5E06B-7504-4C26-A27D-7F05544F0B1D.40291.3909259954</guid>
      <category>Intel</category>
      <category>Windows 7</category>
      <category>Microsoft</category>
    </item>
    <item>
      <title>Utah may extend the reach of e-verify</title>
      <description>&lt;P style="MARGIN: 0in 0in 10pt" class=MsoNormal&gt;&lt;FONT size=2 face=Calibri&gt;The 
Utah state legislature has pass SB 251 to its governor, which would require 
businesses with 15 or more employees to use &lt;A 
href="http://it-toolkits.com/ITHirePack.htm"&gt;E-Verify &lt;/A&gt;to check whether new 
hires are legal workers, passed the legislature this month and is waiting for 
action by Governor Gary Herbert. However, some activists report the bill may be 
in trouble because business lobbies are working hard to get the governor to veto 
the bill.&lt;/FONT&gt;&lt;/P&gt;</description>
      <link>http://www.it-toolkits.com/ITHirePack.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Fri, 09 Apr 2010 12:19:19 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:B8E05705-B354-4CA0-B1C3-2835E3EBA387.40273.4640331366</guid>
      <category>emoloyment</category>
      <category>recession</category>
      <category>ve-verify</category>
      <category>security</category>
    </item>
    <item>
      <title>Database security a management issue</title>
      <description>Traditional &lt;A href="http://it-toolkits.com/Security.htm"&gt;IT security 
&lt;/A&gt;focuses on protecting the corporate network perimeter with firewalls, VPNs, 
and antivirus software. While important, these first-line defenses aren't 
enough. New technology and business practices spread sensitive data across 
multiple channels, creating new vulnerabilities. The solution is safeguarding 
data where it lives - in the database and on the file servers.</description>
      <link>http://it-toolkits.com/Security.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Fri, 09 Apr 2010 12:15:29 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:C9F52A39-1519-4053-BBF7-7BF03DA1EACE.40277.5091449769</guid>
      <category>security</category>
      <category>data breach</category>
      <category>compliance</category>
    </item>
    <item>
      <title>Security Policies Should be Part of Normal Business Practices According to Federal Judge</title>
      <description>&lt;P style="MARGIN: 6pt 0in" class=MsoNormal&gt;&lt;FONT size=2 face=Calibri&gt;&lt;A 
title="Security Manual - Sarbanes-Oxley" 
href="http://www.it-toolkits.com/Security.htm"&gt;&lt;IMG border=0 
alt="Security Policies Procedures" vspace=3 align=right 
src="http://www.it-toolkits.com/images/Securitymanual.gif" 
longDesc="Security Manual Template - Sarbanes-Oxley"&gt;&lt;/A&gt;A federal judge has 
rejected a proposed settlement by TD Ameritrade Inc. in a data breach lawsuit. 
That marks the second time in recent months that a court has weighed in on what 
it considers basic security standards for protecting data. The case stems from a 
2007 breach that exposed more than 6 million customer records. &lt;/FONT&gt;&lt;/P&gt;
&lt;P style="MARGIN: 6pt 0in" class=MsoNormal&gt;&lt;FONT size=2 face=Calibri&gt;The federal 
judge did not find the proposed settlement to be "fair, reasonable, or 
adequate." Rather than benefiting those directly affected by the breach, 
Ameritrade's proposed settlement was designed largely to benefit the company. 
The judge described the additional security measures that Ameritrade proposed in 
the settlement as "routine practices" that any reputable company should be 
taking anyway and should be defined in their normal &lt;A 
href="http://www.it-toolkits.com/Security.htm"&gt;security policies and 
procedures&lt;/A&gt;.&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="MARGIN: 6pt 0in" class=MsoNormal&gt;&lt;FONT size=2 face=Calibri&gt;In 
September 2007, Ameritrade said that the names, addresses, phone numbers, and 
trading information of potentially all of its more than 6 million retail and 
institutional customers at that time had been compromised by an intrusion into 
one of its databases. The stolen information was later used to spam those 
customers.&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="MARGIN: 6pt 0in" class=MsoNormal&gt;&lt;FONT size=2 face=Calibri&gt;As part of 
an effort to settle claims arising from that incident, Ameritrade this May said 
it would retain an independent security expert to conduct penetration tests of 
its networks to look for vulnerabilities.&lt;/FONT&gt;&lt;/P&gt;
&lt;P style="MARGIN: 6pt 0in" class=MsoNormal&gt;&lt;FONT size=2 face=Calibri&gt;The company 
also offered to retain the services of an analytics firm to find out whether any 
of the data that had been compromised in the breach had been used for identity 
theft purposes. The company also said it would give affected customers a 
one-year subscription for antivirus and anti-spam software. 
&lt;/FONT&gt;&lt;/P&gt;</description>
      <link>http://www.it-toolkits.com/Security.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Sun, 21 Mar 2010 15:46:15 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2009:43B95FE4-5B54-48DA-8CB6-AC56BA1A4C4E.40113.6552753009</guid>
      <category>Security</category>
      <category>Identity Theft</category>
      <category>Computers</category>
      <category>data breach</category>
      <category>compliance</category>
      <category>TD Ameritrade</category>
    </item>
    <item>
      <title>SOA Best Practicdes</title>
      <description>&lt;P&gt;&lt;STRONG&gt;&lt;FONT size=2&gt;SOA Design Patterns &amp;amp; Best 
Practices&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size=2&gt;Some of the most important tools in the evaluation, purchase, 
and ongoing use of &lt;/FONT&gt;&lt;A 
href="http://www.e-janco.com/Promotion%20-%20SOA%20IT%20Service%20Management.htm"&gt;&lt;FONT 
size=2&gt;Service-Oriented Architecture (SOA)&lt;/FONT&gt;&lt;/A&gt;&lt;FONT size=2&gt; are the best 
practices that vendors, consultants, and customers have compiled. What factors 
vary most are the time, cost, and ease of SOA implementation. This template 
gives you the tools for SOA success by fcousing on the processes and providing a 
definition of the standard best practices for large-scale technology 
implementations&lt;/FONT&gt;.&lt;/P&gt;</description>
      <link>http://www.e-janco.com/Promotion%20-%20SOA%20IT%20Service%20Management.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Sun, 21 Mar 2010 03:58:29 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:EEC9D87F-AFF1-4C11-B078-84A4F2B1F420.40258.1633922917</guid>
      <category>soa</category>
      <category>best practices</category>
      <category>template</category>
    </item>
    <item>
      <title>IT security - Often a Myth</title>
      <description>&lt;P&gt;&lt;FONT size=2&gt;IT&lt;A href="http://it-toolkits.com/Security.htm"&gt; Security 
polices &lt;/A&gt;for notebooks and desktops are typically managed by restricting the 
choices that users have by reducing the number options that are supported. This 
standards-based process ensures control by reducing flexibility. But try 
maintaining that system when users can buy a relatively cheap smartphone with as 
much power as a desktop had in the early 1990s.&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size=2&gt;Furthermore, attempts by IT organizations to prevent the use of 
handheld devices has largely failed because of the number of tools available to 
work around IT policies. For example, users who are restricted from using 
wireless e-mail often find ways to redirect e-mail to outside ISP services, 
where they synchronize e-mail to their personally owned devices. This raises the 
security threat for enterprises because it means that control of e-mail routing 
has been losts.&lt;/FONT&gt;&lt;/P&gt;</description>
      <link>http://it-toolkits.com/Security.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Thu, 04 Mar 2010 13:49:33 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2009:DEF30EAA-3FB7-47D2-A6E1-D562F3D36312.40125.532925787</guid>
      <category>security</category>
      <category>Computers</category>
      <category>Business</category>
      <category>Sarbanes-Oxley</category>
      <category>HIPAA</category>
      <category>ISO 17799</category>
      <category>PCI</category>
      <category>Smartphones</category>
      <category>WiFi</category>
      <category>Cellular</category>
    </item>
    <item>
      <title>Microsoft gives Google Chrome an edge in the EU</title>
      <description>&lt;P id=first_paragraph&gt;&lt;FONT size=2&gt;Microsoft's new &lt;A 
href="http://it-toolkits.com/browser.htm"&gt;browser &lt;/A&gt;ballot screen, which is 
supposed to randomly scramble the positions of the top five browsers, instead 
gives Google's Chrome the best chance of landing in the preferred first spot, an 
IBM software architect said today.&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size=2&gt;"This was a rookie mistake," said a professor, who works for IBM 
and has a degree in astrophysics from Harvard University. "I was definitely 
surprised to see an error of this type in the ballot."&lt;/FONT&gt;&lt;/P&gt;</description>
      <link>http://it-toolkits.com/browser.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Mon, 01 Mar 2010 16:33:27 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:9E6AC155-C12A-4B10-9510-DBA0CC02BFEB.40238.6464818981</guid>
      <category>browser</category>
      <category>Google</category>
      <category>Chrome</category>
      <category>market share</category>
      <category>IE</category>
      <category>Microsoft</category>
      <category>EU</category>
    </item>
    <item>
      <title>Windows 7 Crushes Vista In terms of adoption</title>
      <description>&lt;FONT size=2&gt;Microsoft has already said that Windows 7 is the fastest 
selling operating system in history, but, judging by the &lt;/FONT&gt;&lt;A 
href="http://www.it-toolkits.com/browser.htm"&gt;&lt;FONT size=2&gt;adoption 
rate&lt;/FONT&gt;&lt;/A&gt;&lt;FONT size=2&gt;, the platform is simply leaving Vista in the dust. 
Janco found that Windows 7s market share had skyrocketed to no less than 12.5% 
since the OS was released. In this regard, the market share of Windows 7 is 
dwarfing that of Vista, comparing the first seven months after 
release.&lt;/FONT&gt;</description>
      <link>http://www.it-toolkits.com/browser.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Tue, 23 Feb 2010 08:56:25 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:B8A2307F-4887-4A3F-8FFA-2AEB2C69246E.40232.3299018171</guid>
      <category>Vista</category>
      <category>Windows 7</category>
      <category>Microsoft</category>
    </item>
    <item>
      <title>IE Loses 6.21% Market Share in 12 Months</title>
      <description>&lt;FONT size=1&gt;
&lt;P dir=ltr&gt;&lt;FONT size=2 face=Calibri&gt;&lt;A href="http://www.e-janco.com/"&gt;Janco&lt;/A&gt; 
has just released its &lt;A href="http://www.it-toolkits.com/browser.htm"&gt;Browser 
and Operating System Market Share White Paper&lt;/A&gt;. The major findings are that 
in the last 12 months Microsofts browser market share has continued to erode  
Microsoft lost over 6% in the last 12 months; Firefoxs market share is 
unchanged for the last 12 months; Google Desktop and Chrome now have just under 
6%; and Netscape is no more. On the operating systems side, Windows 7 is being 
accepted at a pace is parallel to the way Window XP was in the 90s. The CEO of 
Janco Associates, Victor Janulaitis said, "The last six months have been a mixed 
bag for Microsoft. Their browser market share has fallen to level that they back 
in 1998 with no end in sight. At the same time Windows 7 now has 12% of the OS 
market in less than 7 months since its release."&lt;/FONT&gt;&lt;/P&gt;
&lt;P dir=ltr&gt;&lt;FONT size=2 face=Calibri&gt;The top five browser market share rankings 
are: 1 - Microsofts IE  64.78%; 2 - Firefox  17.38%; 3  Google (Desktop 
&amp;amp; Chrome)  5.78%; 4  Mozilla  1.73%; 5  Safari 1.39%. The CEO of Janco 
Associates, Inc and the ITPC, M. Victor Janulaitis said: "The positive glow on 
Googles Chrome was dulled in with the identification of some defects in the way 
it handles XML pages. But the real story is the continued erosion of 
Microsofts" market.&lt;/FONT&gt;&lt;/P&gt;&lt;/FONT&gt;</description>
      <link>http://www.it-toolkits.com/browser.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Sat, 20 Feb 2010 17:07:23 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:76688484-CD45-45D3-993A-AA398E905FC8.40229.6685321296</guid>
      <category>Browser</category>
      <category>Firefox</category>
      <category>market share</category>
      <category>IE</category>
      <category>Mozilla</category>
      <category>Microsoft</category>
      <category>Chrome</category>
      <category>Win 7</category>
      <category>Vista</category>
    </item>
    <item>
      <title>IT service management issues that CIOs face</title>
      <description>&lt;P&gt;&lt;FONT size=2&gt;The key &lt;A href="http://www.it-toolkits.com/itsm.htm"&gt;service 
management &lt;/A&gt;business questions facing CIOs and senior IT managers today 
are:&lt;/FONT&gt;&lt;/P&gt;
&lt;UL&gt;
  &lt;LI&gt;&lt;FONT size=2&gt;What are the service management impacts with the 
  ever-increasing technical complexity on margins and customer 
  satisfaction?&lt;/FONT&gt;&lt;/LI&gt;
  &lt;LI&gt;&lt;FONT size=2&gt;Where are the areas where margin-improvement opportunities 
  exist?&lt;/FONT&gt;&lt;/LI&gt;
  &lt;LI&gt;&lt;FONT size=2&gt;How can IT minimize the maintenance-contract price pressure 
  to drive new service-revenue opportunities to the bottom line?&lt;/FONT&gt;&lt;/LI&gt;
  &lt;LI&gt;&lt;FONT size=2&gt;How does improved service management translate into a 
  competitive advantage?&lt;BR&gt;What is the future as the IT function moves from 
  fixing problems to driving product value?&lt;/FONT&gt;&lt;/LI&gt;
  &lt;LI&gt;&lt;FONT size=2&gt;What are the challenges of off shoring support and how should 
  the enterprise address them?&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;</description>
      <link>http://www.it-toolkits.com/itsm.htm</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Fri, 12 Feb 2010 16:06:15 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:077F9D74-958C-446B-9F6F-4A8BB608FFDB.40221.624634838</guid>
      <category>service management</category>
      <category>itsm</category>
      <category>cio</category>
    </item>
    <item>
      <title>IT Infrastructure a CIO Challenge</title>
      <description>&lt;P&gt;&lt;STRONG&gt;&lt;EM&gt;&lt;FONT size=2&gt;The CIO struggles to manage Infrastructure as they 
prepare for change&lt;/FONT&gt;&lt;/EM&gt;&lt;/STRONG&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size=2&gt;While the business faces changes that require more agility, IT 
is seen as lagging behind&amp;nbsp;-&amp;nbsp;even when CIOs carefully manage &lt;A 
href="http://it-toolkits.com/it_infrastructure.html"&gt;business and IT 
alignment&lt;/A&gt;:&lt;/FONT&gt;&lt;/P&gt;
&lt;UL&gt;
  &lt;LI&gt;&lt;FONT size=2&gt;IT objectives still include only cost reduction and quality. 
  IT objectives rarely reflect enterprise agility objectives. CEOs want greater 
  agility but do not&amp;nbsp;talk about it as a measurable objective. Instead, many 
  firms still measure IT on its contribution to cost reductions inside and 
  beyond the walls of IT, along with its reliability and its availability to run 
  today's business.&lt;/FONT&gt; 
  &lt;LI&gt;&lt;FONT size=2&gt;Business agility improvement projects do not&amp;nbsp;easily gain 
  funding. There are a number of current trends that, in theory, should improve 
  agility - such as &lt;A 
  href="http://www.it-toolkits.com/itsm.htm"&gt;service-oriented architecture&lt;/A&gt; 
  (SOA), on-demand services, pervasive technologies, outsourcing, Dynamic 
  Business Applications, agile development, and offshoring. However, IT still 
  needs to plan for and rightsize these options to reach the agility required 
  while balancing the costs and risks. In addition, these technologies require 
  cross-department investment in enterprises where each business unit manages 
  budgets separately&lt;/FONT&gt;.&lt;/LI&gt;&lt;/UL&gt;</description>
      <link>http://it-toolkits.com/it_infrastructure.html</link>
      <dc:creator>webmaster</dc:creator>
      <pubDate>Wed, 10 Feb 2010 15:18:52 -0600</pubDate>
      <guid isPermaLink="false">tag:www.tristana.org,2010:6D5EB2BC-19AC-440E-AB3D-62128980BBB4.40219.593760463</guid>
      <category>infrastructure</category>
      <category>CIO</category>
      <category>planning</category>
      <category>Information Technology</category>
    </item>
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