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Disaster Recovery, IT
Service Management, IT Job Description, Sarbanes Oxley, and IT Salary
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May 13th, 2008
China Earthquake - Were the Outsources Disaster Plans Up To Standard
(Computerworld) Chengdu, near the epicenter of the massive
earthquake, is as wired into the global economy as any U.S. city. As soon as the
massive earthquake struck, news from the capital city of the Sichuan province in
China traveled via Twitter and blogs and into corporate e-mail accounts.
Chengdu may not be as widely known as the other major
Chinese cities, but its IT services operations are on the radar of many U.S.
firms. The 7.9 magnitude earthquake near Chengdu, similar in magnitude to the
earthquake that struck San Francisco in 1906 affected a fast growing
software development center. more info
May 1st, 2008
Most Data Breaches Caused by Stolden Laptops
The
worldwide shift from stationary desktop computers to highly-portable laptop and
tablet PC computers offers organizations increased productivity, flexible work
schedules and greater work/life balance. Driven by the need for increased
productivity and the ability to present up-to-date information at a momentÂ’s
notice, secure mobile computing can be an organizationÂ’s greatest strength.
However, research indicates that lost or stolen laptop computers cause nearly
50% of public data breaches. With recently expanded state data breach
legislation, even a single lost or stolen computer can expose organizations to
the negative publicity and increased costs associated with public data
breaches.

To
protect themselves, many organizations have developed sophisticated IT asset use
policies while others have combined policy with encryption technology in hopes
of better securing computers and the sensitive information they contain. While
these are necessary steps, organizations still struggle to compensate for the
human factor.
  
According
to a recent survey of 1,400 enterprises, more than 60% of data breaches are the
work of those operating within the firewall – insiders such as employees,
contractors and others with ready access to sensitive information. Accidently or
by design, employees will always be the weakest link in computer security
strategies that rely on their diligence to provide consistent
protection.

Rather
than imposing strangling IT asset policies aimed at forcing end users to comply,
endpoint security strategies use centrally-managed technology to ensure that
mobile devices such as laptops secure themselves. Using readily-available
computer theft recovery, remote data delete and Internet-based IT asset
management, organizations can free end-users from computer security
responsibilities while ensuring maximum protection for computers and the
information stored on them.
more info
April 25th, 2008
3G Blackberry Delayed
(C/Net News) A technical
glitch in an upcoming BlackBerry release will prevent an iPhone-Blackberry
showdown in June, according to Fortune. AT&T will delay the launch of
the BlackBerry 8900 from June to August after concerns about call quality, the
magazine reported Thursday, citing unnamed sources. The 8900 will be Research in
Motion's first 3G BlackBerry for AT&T, and it had been expected to make its
debut right around the same time as Apple is expected to launch a 3G version of
the iPhone. UPDATED 6:10pm PT - The device would be the first 3G BlackBerry for
AT&T's network, in response to the BlackBerry 8830 Global Edition which was
launched last year and runs on Verizon's 3G EV-DO network.
 more info
April 20th, 2008
Necessary Steps in Developing a Disaster Recovery Business Continuity Plan That Works
The
process of developing a disater recovery & buisness conintuity plan requires
that you:
- Provide management with a
comprehensive understanding of the total effort required to develop and
maintain an effective recovery plan;
- Obtain commitment from
appropriate management to support and participate in the effort;
- Define recovery
requirements from the perspective of business functions;
- Document the impact of an
extended loss to operations and key business functions;
- Focus appropriately on
disaster prevention and impact minimization, as well as orderly recovery;
- Select project teams that
ensure the proper balance required for plan development;
- Develope a contingency
plan that is understandable, easy to use and easy to maintain; and
- Define how contingency
planning considerations must be integrated into ongoing business planning and
system development processes in order for the plan to remain viable over
time.
more info
April 18th, 2008
Chinese Use Hackers to Attack the Free Press of the West
According to reports published in Australia Chinese
hackers are scheduled to attack media sites in the West that are publishing pro
Tibet stories. Web sites that are targeted include, CNN FOX News and the
BBC.

So far it is nothing more than Anonymous has done
in its efforts to protest against Scientology, but nationalistic Chinese hackers
have issued a call for a distributed denial of service attack against CNN to
coincide with the street protests.
While there is no apparent link between Anti-CNN
and the hackers calling for the denial-of-service attack, the team at The Dark
Visitor, who have been tracking Chinese hacking activity for some time, believe
that it may be members of the Red Hacker Alliance that are pushing for the
online attack to accompany the physical demonstrations.
more info
April 14th, 2008
Browser and OS Market Share White Paper Released
(Computerworld)
Microsoft Corp. has dropped two strong hints in the past two days that the next
version of its Windows operating system will arrive in 2009, shaving up to a
year off previous expectations.
It could also be a signal that Microsoft intends to
cut its losses with Windows Vista, which has been poorly received or shunned by
customers, especially large companies.
Microsoft has long said it wants to release Windows
7 about three years after Vista, which was released to manufacturing in November
2006 but not officially launched until January 2007. Given Microsoft's recent
track record - Vista arrived more than five years after XP -- most outsiders had
pegged sometime in 2010 as a safe bet for Windows 7's
arrival. more info
April 13th, 2008
Data Theft is a Major Concern
There is no question that
today massive databases provide immeasurable benefits for organizations. They make it easier to manage accounts, they
provide the tools to engage in highly targeted marketing campaigns, and they
provide insights into customer value and profitability.
But there
is a dark side to maintaining vast electronic records: the vandalism or
theft of data can wreak havoc on an organizationÂ’s reputation; it can torpedo
revenues and lead to severe sanctions and fines.
Protecting data is an
extremely serious matter. Information security has become a high risk area.
These days, a glance at the headlines offers chilling evidence that data theft
is a growing problem. more info
April 1st, 2008
XML to be ISO Standard
(Computerworld) Members
of the ISO standards body have voted to approve the Microsoft Corp Office Open
XML document format as an international standard, according to unofficial
tallies being circulated on the Internet.
ISO does not plan to announce the results of a
second round of balloting on the Open XML standards proposal until later. But
the organization sent the results to national standards bodies yesterday. And
Microsoft claimed victory today, issuing a press release saying that Open XML
appears have won approval as a standard in the voting, which ended on
Saturday. more info
March 22nd, 2008
Too Much Data - Security Implications
IDC came out with a new report estimating that data requirements
are increasing by about 60 percent a year, averaging about 45 gigs per person
now for a total "data universe" of about 281 exabytes. And in three short years,
that universe will exceed 1.8 zettabytes (that's 1.8 x
1,000,000,000,000,000,000,000 bytes).
While numbers like those tend to send cold shivers up the
spines of storage professionals, there are a couple of things to keep in mind:
1) The remedy isn't necessarily more storage hardware, but more efficient means
of managing data; and 2) the study was backed by EMC, which just introduced new
data management tools for the Centera operating system. A parsing of the numbers
reveals that only 35 percent of today's data is generated by the enterprise,
with only 5 percent directly attributable to the server farm. The vast majority
of it comes from individuals, largely in the form of increased video and image
traffic. more info
March 15th, 2008
Internet & IT Job Descriptions 2008 Version Released by Jan
Internet & IT Job Descriptions HandiGuide 2008 has just been
released Over 210 Job Descriptions in a new easy to read and modify
format. Available in PDF, WORD 2003, and WORD 2007 formats. Styles
sheets used to maximize the ease of use. The CIO, CTO, CSO job
descriptions have been updated to comply fully with Sarbanes-Oxley and the new
ISO Security Standards. New job descriptions include Chief Compliance
Officer (CCO) and Director of Sarbanes-Oxley Compliance. Read
on..... more info
March 4th, 2008
Smut/Spam Costs Company over $140,000
(IDG News Service) An adult Web site whose
affiliates sent pornography-related spam to unsuspecting recipients will pay
$413,000 to settle a complaint from the U.S.
Federal Trade Commission.
Under the
settlement, Cyberheat is prohibited from spam e-mail marketing and is required
to monitor its affiliates to ensure they are complying with the law, the FTC
said.
Cyberheat, in Tucson, Arizona, is the sixth company
that has settled FTC complaints about porn spam since 2005. A complaint against
a seventh company is pending. The six companies that have settled the 2005
complaints have agreed to pay more than $1.6 million in civil penalties.
The FTC had accused the companies of exposing
children and others to sexual images. The spam e-mail was the equivalent of
"electronic flashing," the FTC said.
The FTC alleged that Cyberheat violated the agencys
FTCs Adult Labeling Rule and the Can-Spam Act, which require commercial
e-mailers of sexually explicit material to use the phrase sexually explicit in
subject lines. The rule and law also require that e-mail senders ensure that the
initially viewable area of the e-mail does not contain graphic sexual images.
Cyberheats affiliate markets also did not provide
adequate opt-out mechanisms in their e-mail and did not provide a postal address
for the company, the FTC said. Can-Spam requires both. more info
February 29th, 2008
IT Governance Thrives in the US and Europe
(ZD Net) More businesses
across the globe are stepping up their IT governance efforts, with North America
and Europe leading the way, according to a study.
The IT Governance Global Status
Report 2008 claims that 34 percent of respondents, compared to 19 percent in
2005, are implementing practices that address IT governance--an organization's
management, from the boardroom on down, of the performance and security of its
IT system. Commissioned by the IT Governance Institute (ITGI) and conducted
every two years, the study surveyed about 750 C-level executives from 23
countries between July and October last year.
The survey
also determined that 24 percent of companies are considering plans to introduce
IT governance practices, compared to 22 percent in 2005 and 18 percent in 2003.
In addition, only 20 percent said their organisations were not considering
implementing such practices, compared to 36 percent in 2005 and 42 percent in
2003.
By region, North America and Europe have the highest
adoption of IT governance initiatives globally, with 50 percent of respondents
from each of these two regions indicating that they have already implemented, or
are in the process of implementing, such processes and practices. Forty-four
percent of executives from Asia and 27 percent of South American respondents
reported similar plans.
The bottom line is that many organizations around the world are
needlessly sacrificing money, productivity, and competitive advantage by not
implementing effective IT governance. Well-governed enterprises have been shown
to provide better returns to stakeholders, and the same goes for governance over
information technology.
The survey also found that the IT Infrastructure
Library (ITIL), with the ISO 20000 standard, is used by 24 percent of
organizations polled and is the preferred framework associated with IT
governance. The ISO 20000 covers the IT service management aspects under
Itil.
The ITGI-developed Control objectives for information and
related technology framework, on the other hand, has doubled its user base. In
addition, over 50 percent of respondents indicated they were aware of the
framework, compared to 27 percent two years ago.
With regards to leading IT governance projects, the
chief information officer was identified as the ideal champion by the majority
of respondents (40 percent). Some 25 percent said the chief executive should be
in charge, while the next-most-frequently cited roles for heading IT governance
were the chief financial officer and IT manager.
Compared to the 2005 survey, more respondents were
able to identify organizations which can help their companies implement IT
governance. Large IT services providers or consultancy companies were the most
frequently cited, followed by audit firms and smaller, niche IT
players. more info
February 22nd, 2008
Firefox Continues to Gain Market Share
(C.Net) Firefox downloads crossed the 500 million
threshold.
It's an arbitrary but interesting milestone for the
open-source Web browser, whose development is overseen by Mozilla but that's
also developed and extended by a large number of outside programmers. In
September 2007, Firefox crossed the 400 million download mark, indicating an
average rate a bit shy of 20 million per month at present.
According to the Spread Firefox
site, there had been 500,168,448 downloads as
of 6:15 a.m. PST. About 12 hours earlier, there had been more than 499,900,000.
Firefox has spread widely in the years since its
release. The project originally was named Phoenix to symbolize a rising from the
ashes of the Netscape open-source browser project that began in 1998 but
languished for many years as Microsoft's Internet Explorer solidified its lead.
Now Firefox programmers are working on version 3,
which brings performance improvements and interface changes, and Mozilla also is
working on a mobile version of the browser for handheld devices.
A sister subsidiary of Mozilla, Mozilla Messaging, is
working to reproduce the successes of Firefox with the open-source Thunderbird
e-mail software. more info
February 15th, 2008
Solid State Drive Technology (SSD) is on the rise
Momentum is gaining behind solid state drive (SSD) technology,
with the newest systems making strides in both transfer speed and capacity to
the point that they are making a serious run for the enterprise. The latest
advance comes from BitMicro, which just released the 1.6 TB Altima E3S320. The
3.5-inch drive offers SCSI connectivity capable of a sustained transfer rate of
320 MBps on a single-level cell NAND flash design. The drive is expected to be
available by the third quarter, aimed primarily at military, enterprise and
industrial applications. The new Altima comes only a few weeks after Texas
Memory Systems hit new speed benchmarks with its RamSan-40 SSD. The device
exceeded 290,000 IOPS under SPC-1 benchmarks. The company also claims to have
hit a new price-performance level of $0.67 per IOPS. These new benchmarks are
coming at a time when demand for SSDs is increasing.
more info
February 5th, 2008
Politicians, Federal, and State Worker are Amoung Telecommuters
Boosting the ranks of federal employees
who telework is a slow, sometimes painful process, despite numerous incentives
and legislative edicts lobbed at U.S. agencies over the years.
Take the situation at the Bureau of Alcohol, Tobacco, Firearms
and Explosives (ATF), which last month was ordered by a federal arbitration
panel to allow its legal instrument examiners to telework on a pilot
basis.
ATF was against letting these specialists
telework because it says the material they need to remove from agency offices in
order to telework posed a security risk. The Federal
Service Impasses Panel (FSIP) became involved at the request of the National
Treasury Employees Union (NTEU), which successfully argued its case for allowing
the examiners to telework on a pilot basis. more info
January 27th, 2008
Amazon says will begin int'l roll-out of its MP3 store
NEW YORK (Reuters) - Online retailer Amazon.com
Inc said on Sunday it will begin an international roll-out this year of its
digital music store that offers songs without copy-protection technology known
as digital rights management.
Amazon said it is the only retailer to offer DRM-free
MP3s from all four major music labels as well as thousands of independent
labels.
Amazon MP3, launched in September 2007, offers DRM-free MP3
music downloads, which now includes more than 3.3 million songs.
Online retailer Amazon.com Inc said on Thursday
its digital music store will now offer songs from Sony BMG Music Entertainment
without copy-protection technology, or digital rights management.
Amazon said the deal makes it the first retailer to
offer customers DRM-free songs from all four major music companies in the MP3
format.
Songs in MP3 format can play on the widest range of
digital music players including Apple Inc's iPod, Microsoft Corp's Zune and
various mobile phones.
Sony BMG, which is the second largest music company
in the world, is home to such artists as Beyonce, Britney Spears and Celine
Dion.
Earlier this week, Sony BMG became the last of the
four major music companies to start selling its digital songs without copy
protection with the launch of its MusicPass service.
The music industry posted a 15 percent drop in U.S.
album sales in 2007 as fans bought fewer CDs. Though digital music sales have
been rising, they have not made up for the revenue shortfall, forcing executives
to consider new business models and methods to boost sales.
One of the issues for music companies in 2007 was
whether dropping DRM protection would help drive digital music
sales.
Fans have been frustrated by the limitations imposed
by DRM, which can prevent a user from playing a digital song on an incompatible
PC or portable media player. more info
January 25th, 2008
Where are the Missing IPhones
Steve Jobs at Macworld noted that Apple had sold 4
million iPhones through mid January and 3.7 million at the end of December. But
AT&T has activated about 2 million of those. Theories abound about where those missing iPhones may be
stashed.
Pondering the case of the missing iPhones has been a
hot topic every since Apple reported its
financial results. In fact, it is almost
become a sport. Here is a look at some the two primary theories being
floated about iPhone inventory and my take.
Theory 1: Apple has a demand problem
(and a fat channel). This theory is outlined nicely by Tom Krazit. Given
there is a 2 million iPhone gap between Apple and AT&T figures it
is quite possible that these devices are wallowing in the channel. An
analyst at Sanford Bernstein rings the demand/bloated channel
bell. They feel that there is lower demand and slower iPhone
sales ahead.
This theory could very well come from
a Chinese newspaper report
saying that Apples OEMs have cut their production schedule from 2 million
iPhones to something more in the range of 1 million to 1.2 million
units. We are skeptical of the report largely because other analysts
such as BMO Capital Markets feel that Apple has about 500,000 phones in its
channel across the globe. They arrive at that 500,000 tally be taking the
difference between the AT&T and Apple December figures (2 million and 3.7
million, respectively) and factoring in iPhone sold in Europe (400,000 and sales
of unlocked phones). In other words, an inventory level of 500,000 iPhones
spread across four carriers globally does not seem unreasonable. A UBS
analyst estimates that AppleÂ’s iPhone inventory is about
350,000.
Theory 2: We do not know
where the iPhones are because they were sold, unlocked and spread around the
globe. Some analysts feel that 20
percent the iPhone sales thus far have been unlocked. That equates to about
750,000 iPhones.
A UBS analyst puts the unlocked iPhone count higher
at about 1 million. He writes:
Since AAPL sold over 4mm to date, it could imply
that up to 1,000,000 iPhones in 2007 were either unlocked (many shipped
overseas) or not activated (we calculate only 350k in channel inventory at
4Q-end). We believe news points to strong interest in iPhone globally, but
could mean demand was actually lower in the U.S. and that AAPLs carrier
payments could be lower.
Apple is still learning about the unlocked
issue, which could account for a lot of the supply chain banter. It is safe
to assume that these figure may be closer to the truth when it comes to
unlocked iPhone sales. The downside is that Apple gets less revenue. On the
upside though, there is a blue print for sales of unlocked iPhone sales if Apple
gets out of its AT&T deal in the future.
Meanwhile, Apple CFO said on the companys earnings
conference call that the number of unlocked iPhones sold was significant, but he
would not elaborate. If unlocked iPhone sales are significant to Apple it
is a big issue.
Theory 3: AT&T and other carriers may not
have caught the last few days of December in their counts.
This theory is the most boring of the bunch,
but also quite plausible. If you got an iPhone Dec. 27 and did not activate
it until Jan. 2 you missed the quarter. Does this discrepancy account for 1.7
million iPhones. No. But it does indicate that AppleÂ’s channel is not as
bloated as people may think. more info
January 15th, 2008
Merrill Lynch Announces US is in a Recession
(Computerworld) -- Merrill Lynch says we are already in a
recession. Is that relevant? Morgan Stanley and Goldman Sachs say a U.S.
recession this year is now unavoidable. Is that relevant?
Here's what's
relevant: Whether they're right or not, you need a plan. And you need to start
working on it right now.
Last Monday, Merrill Lynch's chief North American economist issued a research
note to clients saying a recession has already arrived. Rosenberg cited rising
unemployment and energy costs, a collapsing housing market and dwindling
consumer confidence (the usual suspects).
Meanwhile, Morgan Stanley economists issued their own research note last
week, predicting a mild recession in the first half of 2008. And Goldman Sachs
economist Jan Hatzius predicted late last year that a recession in the U.S. was
on the way. more info
January 10th, 2008
Microsoft Phone Will Not Happen
(Reuters) -- Microsoft will not launch
a product that competes directly with Apple's iPhone, Chairman Bill Gates said
in an interview with Germany's Frankfurter Allgemeine Zeitung.

"No, we won't do that. In the so-called smart phone
business we will concentrate solely on software with our Windows Mobile
program," Gates was quoted as saying in the interview published on
Wednesday.
"We have partnerships with a lot of device
manufacturers from Samsung to Motorola and this variety brings us significantly
more than if we would make our own mobile phone," he added.
Apple's iPhone, which also plays music and lets users
browse the internet, has been a big hit. more info
December 15th, 2007
Vista Suffers from Slow Acceptance
(Janco) Eventhough Microsoft owns the OS market in the commercial marketplace,
the market share of Vista is still only a little over 9% after one year.
Currently almost 95% of all systems that browse the internet are some form of
the Windows OS.
In is Browser and OS Market Share study,
which is to be release on January 3rd, Jancofound that most users are not really
interested in the OS. Rather they are interested in the way that they can
use the systems to meet their needs.
Janco found they are basically two
types of Vista users:
- Early adopters - individuals and enterprises who
must have the latest technology.
- Developers - individuals and enterprises that
develop products either for internal distribution or external
sale.
Many users are waiting for Vista Service Pack 1
to be delivered before they will install it on more
workstations.
 more info
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