IT Service Management (ITSM) Policy Template
Service-Oriented Architecture (SOA)
Change Control - Help Desk - Service Requests
Blog - Personal Web Site - Sensitive Information
Incident and Problem Management
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Your company can't afford to waste any IT infrastructure investment, but you probably can't afford to hire expensive consultants to develop an IT infrastructure to fully support your Service-Oriented Architecture efforts either. Fortunately, you can now use proven ITSM best practices while developing your own infrastructure. The IT Service Management for SOA is a best practices methodology from Janco Associates that provides predefined standards, policies, and procedures for an enterprise to support its efforts as it begins the implementation of a Service-Orient Architecture.
The IT Service Management Template come in following versions:
Order ITSM Download Sample ITSM Template
The IT Service Management SOA Policy Template is a 126 page document that contains policies, standards, procedures and metrics that comply with the ITIL Standard. Included in the template are:
- Service Requests Policy
- Service Request Standard
- Help Desk Policy
- Help Desk Standards
- Help Desk Procedures
- Help Desk Service Level Agreement
- Change Control Standard
- Change Control Quality Assurance Standard
- Change Control Management Workbook
- Documentation Standard
- Application Version Control Standard
- Version Control Standard
- Internet, e-Mail and Electronic Communication Policy
- Blog & Personal Web Site Policy
- Travel and Off-Site Meeting
- Sensitive Information Policy
- Sample Service Level Agreement with Metrics
In addition, the ITSM SOA template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. The document conforms with ITIL and has been updated to focus on supporting the the development, implementation and operation of a Service-Oriented Architecture.
The template can be purchased by itself or with supporting job descriptions. We do provide an update service for the template as it is modified. You can see a full table of contents and some sample pages by clicking on the link below.