 Hiring is the most critical aspect of a CIO's role. For a CIO it can be fatal of they hire a new employee find out there is a mismatch.
While the new employee looked impressive on paper and interviewed well, your new hire's style, approach, and behavior on the job are simply inconsistent with the values and expectations of your organization. The new employee's modus operand is foreign to their colleagues. This results in:
- Inadequate capability to perform in the job they were hired for
- Poor relationship with co-workers
- Poor relationship with managers and CIO
CIOs need to understand that capability does not necessarily mean an individual is a good fit. Capability refers to the skills, tools and experience that a person needs to successfully perform a job. It is no secret that most candidates exaggerate their abilities on their resumes and job applications. Things to look for are:
- Skills Definition - Good Job Descriptions - Do you know what skills are needed to perform the job and whether the employee possesses those skills? If they do not possess the necessary skills, how will the CIO help them to acquire them, and how long do you expect that process to take? It is in everyone's best interest for the CIO to set appropriate expectations for the employee from the beginning. This is especially true if the job requires special technical capabilities.
- Tools Definition - Good IT Infrastructure - Even if an individual has the skills and experience to do the job, do they have the tools to deliver peak performance? For example, a highly skilled and experienced web designer cannot build a website without adequate computer hardware and software. The tools do not have to be the most up-to-date, but a system that crashes can be incredibly frustrating and unproductive, even to the best performer.
- Experience - Just because an employee has the skills to do a job does not mean that they has the experience to apply those skills in his specific position. This is especially true for recent graduates, outside hires from different industries and internal hires from different departments. While the required skills may be similar from one job to the next, differing applications and terminology may require that the new hire take time to learn the nuances of his new position.
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The IT Employee Confidence Index increased in the second quarter of 2010, according to a recent survey conducted by Janco and this indicates that overall confidence levels among IT workers surveyed has rebounded as a result of fewer workers believing the economy is getting weaker, and more workers reporting confidence in their personal employment situation.
